Refund/Exchange Policy
• RETURNS AND EXCHANGES
We have a 14-day return policy. Return requests 14 days after receiving order wont be accepted.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note that unless the item is damaged, the shipping costs back to our warehouse or returns are fully paid by the customer and are non-refundable.
Please note that we do not accept refund on all our digital items due to nature of these products.
• Please note our product specifications when ordering. For more information about the product you can also contact us by sending an email to support@aestheticroomcore.com
• CHANGE / CANCEL MY ORDER
• We are not able to make changes or cancellations after your order has been placed. We Apologize for any inconvenience.
• We are not able to change any shipment information after your order has been submitted.
• Orders with insufficient addresses will not be re-shipped until received back to our warehouse.
• OH NO! I WAS SHIPPED THE WRONG ITEM
• We will happily re-send the correct item, please provide your order number, email and a photo of the item you received to support@aestheticroomcore.com
• SOMETHING WENT WRONG!
• In the unlikely event that there is an issue with the product ordered and it arrives damaged we will replace the item or you may receive store credit
• ORDER / SHIPPING INFORMATION
• All orders are being processed within within 2-8 working days, and delivery can be 10-20 working days
• After your order is placed you will receive an additional shipping email with tracking information once your goods are on their way!
• Orders containing multiple items may be shipped from different warehouses or at different times, no we didn’t forget your items!
Please note that due to COVID-19 restrictions, weather conditions or unforeseen events some parcels may occasionally experience unexpected delays. Please allow up to 8 weeks for late delivery. If it does not arrive, email us so we can look into the issue further!
• INTERNATIONAL SHIPPING
• All orders are being processed within 2-8 working days, and delivery can be 10-28 working days depending on the location.
• Any additional duties and taxes assessed by customs are the responsibility of the customer.
• ATTENTION CANADA! When checking your tracking you may see (ARRIVAL IN DESTINATION COUNTRY) as your last updated. If you have waited over 7 days after getting this message please check with your local postal office. Chances are, they have your package.
Please note that due to COVID-19 restrictions, weather conditions or unforeseen events some parcels may occasionally experience unexpected delays. Please allow up to 8 weeks for late delivery. If it does not arrive, email us so we can look into the issue further!
• BACK-ORDERED PRODUCTS
• We occasionally have merchandise for sale that that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished.
• PRODUCT INFORMATION / CARE INSTRUCTIONS
• Colors... We have done our best to display as accurately as possible the colors of the products shown on the web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate
Still have questions? Please contact us at support@aestheticroomcore.com
Aesthetic Roomcore Team
